AV service technician checking an installed equipment rack using a laptop

JUSTAV SUPPORT

Confidence beyond the installation.

Keep your AV experience clear, connected and easy to use. Tell us what is happening and we’ll help identify the next step.

South African AV specialist and facilities manager assessing display placement in an office — illustrative scene

Help us understand the issue.

When requesting assistance, include the equipment make and model, room location, symptoms and when the issue started.

Describe what you expected to happen
Include any displayed error message
Tell us what changed recently
Add the installation or quotation reference if available

Conferencing cameras, soundbar, speakerphone and touch controller in an AV showroom

Start with simple checks.

Confirm that equipment is powered on, the correct input is selected and cables are securely connected. For conferencing, check the selected camera, microphone and speaker in your meeting app. Avoid adjusting installed mounts or electrical wiring.

Diverse South African colleagues taking part in an interactive-display workshop — illustrative scene

Handover & user guidance

After installation, we demonstrate your system and provide the relevant warranty and maintenance information. Ask about refresher guidance if your team or usage changes.

Conference audio equipment and tabletop microphones in a meeting environment

Service & warranty enquiries

Warranty terms and support arrangements depend on the supplied equipment and your agreed scope. We can review the details of your installation and discuss suitable service options.

LET’S MAKE IT HAPPEN

Tell us how we can help.

Include the equipment model, symptoms and installation details so the next step can be considered.

A tailored proposal. A clear path forward.